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Shopping

The foreigners’ rights and interests when shopping in China
Issues that consumers should pay attention to
When inquiring the price, customers can require merchants to provide the real value of goods or services
When purchasing goods or receiving services, customers have the right to require merchants to guarantee their quality
When consuming, customers have the right to require merchants to provide personal and property security
Major rights enjoyed by customers who purchase goods with the “Three Guarantees”
Paying attention to problems that may occur in prepaid consumption
Protection against Consumer Frauds
Customers have the right not to passively accept the restaurant’s unreasonable requirements including “minimum spending”,“corkage”, and “non-allowance for bringing one’s own drinks”
Solutions when a seller forces a consumer to buy extra goods together with their original purchase
Solutions to consumers purchasing substandard commodities
When consumers purchase commodities on the Internet, on television, over telephone, or by mail-order, among others, they shall have the right to return the commodities without cause
When consumers are dissatisfied with the accommodation after checking their room, they shall have the right to check out free of charge
Limitation of claiming rights when consumers’ rights and interests are infringed upon
Resolution of consumers’ disputes with merchants over their rights and interests
Telephone number for safeguarding consumers’ rights when their rights are infringed upon
Consumers can seek compensations from the proprietors of public businesses when they suffer bodily damages
Regulations of claim when consumers’ legitimate rights and interest are infringed upon during their purchase of commodities or receipt of services on online trading platforms
Regulations of claim when consumers’ legitimate rights and interest are infringed upon during their purchase of commodities or receipt of services on online trading platforms at trade fairs or at leased counters
Double indemnity and punitive damages
Regulations of claim when consumers’ legitimate rights and interest are infringed upon by merchants who provide commodities or services by means of false advertising
Compensations for consumers’ personal injuries on account of commodities or services provided by merchants
Cases in which consumers may demand merchants for compensation of their mental damage
If damages of commodities are caused by their own improper use, consumers should not demand merchants for compensation
The choice of compensators when consumers’ person or property is harmed due to commodity defects
Regulations concerning the consumer’s claim for bodily damages caused by the free food provided by restaurants
Regulations concerning the passenger’s claim for bodily damages during a taxi accident

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