Question: Are travelers allowed to exit and enter through ports of Wuhan?

Answer: International travelers can enter China through ports of Wuhan (referring to Wuhan Tianhe International Airport and Hankou ferry terminal ). Due to the lockdown of the exit channels of Wuhan ports, exits through any ports of Wuhan can only be permitted with approval.

Question: Could Chinese mainland residents go through e-channels as usual?

Answer: Some of immigration inspection agencies may close some e-channels for the moment due to current situation of the epidemic prevention and control. Under such circumstances, travelers should go through manual inspection channels. It is advised for travelers to follow instructions of NIA officers and go through border clearance formalities according to relevant regulations.

During the epidemic prevention and control period, immigration officers at manual inspection channels may work together with relevant authorities and take necessary preventive measures such as taking travels' temperatures and making inquiries about travel itineraries and close contacts . Cooperation by the travelers will be appreciated., Immigration inspection agencies will make efforts to guarantee border inspection waiting time no more than 30 minutes for Chinese citizens at large ports and smooth border clearance for foreign visitors.

Question: How to deal with the situation that some travelers have already obtained endorsements to Hong Kong, Macao SAR and Taiwan region but cannot travel due to the epidemic?

Answer: At present, regional authorities of Hong Kong, Macao SAR and Taiwan region have conducted travel restrictions for Chinese mainland residents. For those who have obtained endorsements to Hong Kong, Macao SAR and Taiwan region but fail to enter within the validity of endorsements because of the epidemic, EEA authorities will, after clearance of the epidemic, issue the same type of endorsements with the same validity free of charge according to the holder's wishes.

Question: How to deal with the situation that travelers have suspicious symptoms?

Answer: If travelers have symptoms of acute respiratory infection, such as cough and breathing difficulties, they should suspend travels immediately, stay far away from the crowds and seek treatment at the nearest medical institutions. The NIA authorities will provide necessary assistance as well.