Guizhou Shuanglong Airport Economic Zone's government affairs service center continuously improves service measures and focuses on further streamlining services.
The center in Guiyang, Southwest China's Guizhou province has excellently served its community. It has assisted the elderly and those in need in 2,504 cases, provided onsite services in 158 cases, and has provided services outside of normal working hours in 1,018 cases.
The center has created detailed guidelines to standardize the responsibilities of staff members to further improve their service within the community.
Mass satisfaction was a big factor in the service improvement. This criteria point was brought up and encouraged by the window staff members within the center..
The center has sorted out 135 integrated package services such as enterprise start-up and simple cancellation to promote one-time finished government affairs. It has also promoted online processing while assisting those who have difficulty with online services. At present, more than 90 percent of the processing that is done within the center is online.
In addition, residents are now able to make use of the self-service machines, which are open 365 days of the year.