China Association of Communications Enterprises certifies Teleperformance as a five-star telecommunications customer service center

Global digital business services leader Teleperformance (TP) today announced that TP in China was certified as a five-star telecommunications customer service center by the China Association of Communications Enterprises. It is the only non-state owned commercial enterprise in the customer experience management (CXM) industry to the recognized by the association for its safe business practices.

The China Association of Communications Enterprises (CACE) is under the guidance and supervision of the Ministry of Industry and Information Technology (MIIT), and the Ministry of Civil Affairs of People's Republic of China. The CACE assists government authorities in formulating national standards and industry standards for the information and communication industry, as well as related group standards and organizes their promotion and implementation.

TP in China provides customer care, operational consulting and digital operations services. It operates in accordance with industry standards, combined with TP Group's global unified service standards and management specifications.

This is just the latest in many recognitions TP in China has received. The Company also is certified as a 2024 Great Place to Work, and recently was named one of the Best Workplaces™ in Greater China 2024. Last year TP also was named to the Beijing Municipal Government 2023 Heathy Enterprise list in recognition for the company's workplace wellbeing and safety. TP in China has approximately 10,000 employees across its 12 sites in China including Beijing, Shanghai, Xi'an, Wuxi, Changzhou, Shenzhen, Chongqing, Dalian, Nanning, Xinxiang, Guangzhou and Foshan.